Refund and Returns Policy
Overview
Our refund and return policy is valid for 30 days from the date of purchase. If more than 30 days have passed since your purchase, we are unable to provide a full refund or exchange.
To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging.
Certain products cannot be returned, including:
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Perishable items such as food, flowers, newspapers, or magazines
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Intimate or sanitary products
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Hazardous materials, flammable liquids, or gases
Other non-returnable items include:
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Gift cards
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Some health and personal care items
A receipt or proof of purchase is required to complete your return. Please do not send items back to the manufacturer.
Partial Refunds
Partial refunds may be given in the following situations:
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After 30 days from purchase
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If the item is not in its original condition, is damaged, or missing parts not due to our error
Refund Process
Once we receive and inspect your return, we will notify you via email about the status of your refund. If approved, your refund will be processed, and a credit will be applied automatically to your original payment method within a few days.
Late or Missing Refunds
If you haven’t received your refund yet:
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Check your bank account again
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Contact your credit card company (processing times may vary)
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Contact your bank (it may take time for the refund to post)
If you still haven’t received your refund, please contact us at Sales@maturesterminal.com
Exchanges
We only replace items if they are defective or damaged. To request an exchange for the same item, email us at Sales@maturesterminal.com and send the item to:
17 John St, East Hartford CT 06108
Gifts
If the returned item was purchased as a gift and shipped directly to you, you will receive a gift credit for the value of the return.
If the item wasn’t marked as a gift, or the gift giver had it shipped to themselves, the refund will be sent to the original purchaser.
Return Shipping
Mail returned items to:
17 John St, East Hartford CT 06108
Customers are responsible for return shipping costs. These costs will be deducted from your refund.
Delivery time for exchanges may vary depending on your location. For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.
Need Assistance?
For any questions regarding refunds or returns, contact us at Sales@maturesterminal.com